Frequently Asked Questions

Are mattress protectors really necessary?

Protectors shield against dead skin cells, dust mites, sweat, saliva, and body oils. These stains may void your mattress warranty. Protectors are crucial, naturally!

What's the difference between a mattress protector, mattress pad, and a mattress enncasement?

Mattress Pad vs Mattress Protector
Mattress pads add cushioning, while a mattress protector is waterproof, is generally smooth, and will not change the overall feel of your mattress. Additionally, not all mattress pads offer waterproof protection.
Mattress Protector vs Mattress Encasement
A mattress protector covers 5 sides of the mattress like a fitted sheet, while a mattress encasement fully surrounds the mattress, including the sides and bottom, offering more comprehensive protection against spills, allergens, and bed bugs.

What are the standard mattress sizes?

  • Hotel King - 72" x 80"
Mattress Height Measurement
To measure mattress depth, you'll need a measuring tape and a straight edge like a yardstick or broom handle. Place the straight edge across the top of the mattress, ensuring it extends slightly beyond the edge of the mattress. Then, measure from the bottom of the mattress to the bottom of the straight edge. This method accurately captures the height of the mattress, including any pillow tops or curves.

Are all Protect-a-Bed mattress protectors waterproof?

Yes, all of our mattress protectors and encasements have a noiseless waterproof barrier.

Should electric blankets go under or over waterproof mattress protectors?

An electric blanket should be placed on top of a mattress protector. This allows the blanket to effectively distribute heat and provide warmth without being insulated by the mattress protector, which could reduce its efficiency.

Are all Protect-a-Bed mattress protectors compatible with adjustable bases?

Yes, all of our mattress protectors are compatible with adjustable bases.

What are the typical bed pillow sizes?

How do I wash my mattress and/or pillow protector?

Care Instructions
Please wash and tumble dry the protector before using it the first time as this softens the product, improves the flexibility and eliminates any packaging odors. After that wash your protector every 1-2 months.
Washing :
  1. Please do NOT use any bleach, bleach alternatives, non-chlorine bleach or any bleach by-products in the detergent, as this will destroy the polyurethane lining.
  2. The Protector can be washed in hot water.
  3. Please do NOT dry clean.
Drying :
  1. Please dry together with some other bed linen or towels on medium heat.
  2. Careful drying will prevent blistering of the lining. If blisters do form from overheating of the dryer, please discontinue using the protector, as these blisters will split open and lead to the protector leaking.

How often should I replace my mattress protector?

The longevity of mattress protectors is second to none provided that they are cared for correctly. If washed regularly and handled with care, customers can keep them for up to three years without needing to buy a replacement. However, if you spot signs of wear and tear you may need to replace it sooner.
Note that product warranties are against defects not normal wear and tear and that proper laundering is an absolute necessity to protect the waterproof miracle membrane backing.

Return Policy

Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, most items may be returned within 30 days of delivery, subject to the conditions below.

Non-Returnable Items
  • Clearance or final sale items
  • Items that have been damaged or altered
Handling / Restocking Fee
  • All approved returns are subject to a 20% handling fee, which covers inspection and processing costs
  • This handling fee will be deducted from your refund amount
How to Initiate a Return Request

Click here to log into your Account or click the profile icon above and...
  1. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  2. Go back to the online store, and then enter a six-digit verification code.
  3. Click "Request return" for the order that you want to submit the return for.
  4. If your order has more than one item, then select the items that you want to return.
  5. Select a return reason and add a note for the store.
  6. Click "Request return".
  7. Returns sent without authorization will not be accepted
Return Shipping
  • Once your return is approved, we’ll email you a printable return shipping label and easy, step-by-step instructions to guide you through the process
Refunds
  • Once your return is received and inspected, refunds will be issued to the original form of payment less the handling fee
  • Please allow 5–7 business days for processing after receipt

 

Defective Items & Shipping Errors

If you receive an item that is defective, damaged in transit, or incorrect due to our error, we will make it right.

Please contact us within 7 days of delivery with a description of the issue and supporting photos so we can assist promptly.

For approved claims:

  • No handling fee will apply
  • Return shipping costs will be covered or a replacement will be shipped at no charge
  • Depending on availability, we will offer a replacement or full refund

Please note:

  • Manufacturing defects do not include normal wear, misuse, improper installation, or damage caused by laundering or improper care
  • Items damaged after use or washing are not considered defective
Exchanges
To get exactly what you want as quickly as possible, we recommend returning your original item and placing a new order for the replacement.

Changes to this Policy
We reserve the right, in our sole and exclusive discretion, to amend, modify, or terminate this Policy, for any or no reason, with or without notice to you. The foregoing will become effective as of the date of posting. In addition, we, in our sole and exclusive discretion, reserve the right to refuse any returns or exchanges for any or no reason, including, without limitation, those returns that would otherwise violate our Terms of Service.

How do I make a warranty claim?

Protect•A•Bed Warranty

Protect•A•Bed will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
MAKING WARRANTY CLAIM:
Email Protect•A•Bed at warranty@lkeeco.com along with:
  1. a picture of your receipt
  2. a picture of the product law tag
  3. a picture of the front & back of the protector

BedScape Warranty

BedScape a division of SleepCorp will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
MAKING WARRANTY CLAIM:
Email Bedscape at info@bedscapebedding.com along with:
  1. a picture of your receipt
  2. a picture of the product law tag
  3. a picture of the front & back of the protector

Pacific Coast Feather Warranty

Pacific Coast Feather will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
MAKING WARRANTY CLAIM:
Email us at craigh@nationwidesleep.com along with:
  1. your order number
  2. a picture of the product law tag
  3. a picture of the sheets
  4. with this information we will reach out to the manufacturer on your behalf

Beautyrest Warranty

Beautyrest will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
MAKING WARRANTY CLAIM:
Email us at craigh@nationwidesleep.com along with:
  1. your order number
  2. a picture of the product law tag
  3. a picture of the protector
  4. with this information we will reach out to the manufacturer on your behalf
Please allow a few business days for a response and note that we are not the manufacturer, do not make decisions, and cannot process warranty claims.

What is Tencel and Eucalyptus?

What Is Tencel?

Tencel is a versatile and practical fabric, sourced from the eucalyptus tree, and has become popular among Brits for its luxurious feel and chic appearance. But what exactly is Tencel, and what are its full list of benefits? In this guide, we’ve discussed all you need to know about lyocell Tencel fabric, including a side-by-side comparison to cotton bedding.

What is Eucalyptus?

The eucalyptus plant (and it’s 700 variations) is native to Australia. The trees range in size from less than 10 meters to almost 100 meters tall, and make up around 75% of the trees in Australia’s forests. But what else is there to know about this popular plant?

  • Eucalyptus is fast-growing readily available throughout the year.
  • Eucalyptus is an extremely durable and hardy plant which can survive high temperatures and periods of drought. It can even survive wildfires that sometimes sweep across Australia, with fire-resistant seeds that can quickly sprout and begin to regrow after a blaze.
  • Thanks to its hardy properties and adaptability, eucalyptus plants are now also grown across the globe in southern Europe, South America and South East Asia.
  • They’re in high demand, thanks to their various uses and fast growth, and are often cut at the base which allows it to regrow quickly.

The timber from eucalyptus trees is a popular material for construction. It is used as flooring, fencing, decking and more. Helpfully, its a strong and dense material that has decent resistance to termites.

Perhaps surprisingly, the wood of eucalyptus trees can also be made into fabric. Eucalyptus wood is broken down into wood pulp, - and wood cellulose is extracted and turned into fibres. The fibres are then woven into a fabric called Tencel™.

Tencel™ is a strong, breathable and soft fabric that’s luxury is comparable to silk. It is also one of the most sustainable and eco-friendly textile material options available.

What is Tencel fabric?

Soft and silky, Tencel is a popular bedding fabric among those looking for luxury. Lyocell is the most common type of Tencel fabric found in bedding. Its fibers are versatile threads that can easily be combined with other textile materials, including cotton, wool, and silk, to enhance their quality and aesthetic. Lyocell is known for its strength, outstanding moisture-wicking properties, and silky softness on the skin.

How is Tencel made?

Tencel is a man-made fibre, created from the sustainable and evergreen eucalyptus tree. Once processed, the fibres are soft and silky; perfect for luxury bedding. But how do we go from tree to fabric?

  1. The eucalyptus trees are cut and then processed until the wood becomes a mushy pulp.
  2. Cellulose is then extracted from the pulp and pushed through a spinneret.
  3. The spinneret has fine nozzles, so, when the cellulose is forced through, it forms a long fibre which can then be spun into a yarn and woven into Tencel fabric.

One of the key upsides of Tencel fibre production is that the process is a closed loop system (meaning water waste is reused at another stage), and doesn’t use any toxic chemicals. It is therefore safe for fabric factory workers and for local environments. 

What does Tencel feel like?

Tencel is an incredibly soft and luxurious fabric that is often likened to silk, and one which gets even softer with every wash. The fabric’s temperature-regulating properties also provide a cool and comfortable night’s sleep even on the warmest of summer evenings.

How does Tencel impact the environment?

Because Tencel is made from sustainably sourced eucalyptus trees, often grown in biodiverse forests on non-arable land within ethical plantations, bedding manufactured using the fabric is extremely environmentally-friendly. Eucalyptus trees can shoot to impressive heights and the soil it’s grown in is unaffected by harvesting.

Additionally, Tencel uses 95% less water in production than cotton, 30% less energy, and the final fibres produced through the closed-loop process are 100% biodegradable and renewable.

What are the benefits of Tencel?

Eucalyptus already has a seemingly endless range of useful benefits and applications. However, it’s fast and easy regrowth has made it a popular and promising choice in the move towards sustainable bedding.

1. Breathable

Tencel is a breathable fabric that allows air to freely flow between the fibres, which prevents heat retention and provides a cool and comfortable night’s sleep. Not only this, but Tencel is great at wicking away moisture (such as sweat), keeping you dry even during the hottest months.

3. Long-lasting

One of the most popular reasons people choose Tencel over other fabrics such as cotton is its durability and strength. If looked after correctly, you can enjoy eucalyptus for years to come, which subsequently improves its value.

4. Silky softness

It’s perhaps the most obvious selling point: Tencel is seriously soft and silky, giving you ultimate luxury every time you get into bed. But not only that; eucalyptus silk gets even softer with every wash.

5. Aesthetic

Tencel has a silky sheen to it that gives any bedroom a feeling of luxury and chic sophistication. It’s also practically wrinkle-resistant, meaning your Tencel bedding will elegantly drape over the sides of your mattress.

6. Hypoallergenic

Because Tencel is part-synthetic, it has excellent hypoallergenic properties, which means you can enjoy your bedding without the worry of night-time spluttering and sneezing – something many Brits have to endure during the height of hay fever season. Because Tencel is an excellent moisture-wicker, the fabric is also unlikely to accommodate bacteria, which prevents odours and allergies.

What is Nordic Chill

Nordic Chill is a specially designed synthetic fiber derived from formulations in the Aramide family. This fiber possesses unique attributes, namely a molecular connectivity and alignment that allows it to transfer heat and resist wear better than commonly used materials like cotton, down and more.
Nordic Chill is manufactured through a micro extrusion process similar to the microfiber, Tencel® and other fibers. This gives Nordic Chill a thinness that leads to an increase thread count when woven into fabric form. Nordic Chill is not only extruded into thin fibers with molecules that are aligned, it can transmit heat rapidly along its length. Similar to glass, Nordic Chill inherently seeks to balance temperatures but actively sending heat from its source to areas that are cooler. It moves heat from hot spots along the fibers to untouched portions of the mattress or pillows, where exposure to the air continually disperses this heat.

If you can't find the answer you're looking for, just Contact us!