Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, most items may be returned within 30 days of delivery, subject to the conditions below.

1. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
2. Go back to the online store, and then enter a six-digit verification code.
3. Click "Request return" for the order that you want to submit the return for.
4. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click "Request return".
7. Returns sent without authorization will not be accepted

Return Shipping

• Once your return is approved, we’ll email you a printable return shipping label and easy, step-by-step instructions to guide you through the process

Refunds

• All returns are subject to a 20% handling fee, which covers inspection and processing costs
• Once your return is received and inspected, refunds will be issued to the original form of payment less the handling fee
• Please allow 5–7 business days for processing after receipt

Defective Items & Shipping Errors

If you receive an item that is defective, damaged in transit, or incorrect due to our error, we will make it right.

Please contact us within 7 days of delivery with a description of the issue and supporting photos so we can assist promptly.

For approved claims:

• No handling fee will apply
• Return shipping costs will be covered or a replacement will be shipped at no charge
• Depending on availability, we will offer a replacement or full refund

Please note:

• Manufacturing defects do not include normal wear, misuse, improper installation, or damage caused by laundering or improper care
• Items damaged after use or washing are not considered defective

Exchanges
To get exactly what you want as quickly as possible, we recommend returning your original item and placing a new order for the replacement.

Changes to this Policy
We reserve the right, in our sole and exclusive discretion, to amend, modify, or terminate this Policy, for any or no reason, with or without notice to you. The foregoing will become effective as of the date of posting. In addition, we, in our sole and exclusive discretion, reserve the right to refuse any returns or exchanges for any or no reason, including, without limitation, those returns that would otherwise violate our Terms of Service.

Protect•A•Bed will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.

BedScape a division of SleepCorp will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.

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Pacific Coast Feather Warranty