MAIN OFFICE:
4811 Lebanon Pike # 107
Hermitage, TN 37076
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Frequently Asked Questions
Shipping info?
Your order will ship in 24-48 hours and delivery time is typically 3-7 business days from date of order assuming no national carrier delays. We do not ship outside of the United States at this time.
SHIPMENT CONFIRMATION: Expect an email containing your tracking number(s) within 24 - 72 hours of placing your order letting you know your order is on the way!
Once an order has shipped, it cannot be canceled or edited. If your order has already been processed, you'll be covered under our Return Policy.
My Order Status
Please have the email address you used to place your order and your order number ready to check on the status... click here
Return Policies?
Submit a return request
Click here to log into your Account or click the profile icon above and...
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click "Request return" for the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Request return".
Once your return is approved, we’ll email you a printable return shipping label and easy, step-by-step instructions to guide you through the process. Once your item is received and inspected by us, we’ll issue a refund to your original payment method—minus an 18% shipping & handling fee. Please remember it can take some time for your bank or credit card company to process and post the refund.
Abuse of our generous return policy may result in additional fees.
If more than 15 business days have passed since we’ve approved your return, please contact us at craigh@nationwidesleep.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item.
To get exactly what you want as quickly as possible, we recommend returning your original item and placing a new order for the replacement.
Exclusions
Please note that items purchased in our "Great Deals", "Clearance", and "Limited Stock" sections/collections are NOT eligible for return.
Changes to this Policy
We reserve the right, in our sole and exclusive discretion, to amend, modify, or terminate this Policy, for any or no reason, with or without notice to you. The foregoing will become effective as of the date of posting. In addition, we, in our sole and exclusive discretion, reserve the right to refuse any returns or exchanges for any or no reason, including, without limitation, those returns that would otherwise violate our Terms of Service.
Warranty Information?
Protect•A•Bed Warranty
- a picture of your receipt
- a picture of the product law tag
- a picture of the front & back of the protector
BedScape Warranty
- a picture of your receipt
- a picture of the product law tag
- a picture of the front & back of the protector
Pacific Coast Feather Warranty
- your order number
- a picture of the product law tag
- a picture of the sheets
- with this information we will reach out to the manufacturer on your behalf
Beautyrest Warranty
- your order number
- a picture of the product law tag
- a picture of the protector
- with this information we will reach out to the manufacturer on your behalf