Shipping info?
Your order will ship in 24-48 hours and delivery time is typically 3-7 business days from date of order assuming no national carrier delays. We do not ship outside of the United States at this time.
SHIPMENT CONFIRMATION: Expect an email containing your tracking number(s) within 24 - 72 hours of placing your order letting you know your order is on the way!
Once an order has shipped, it cannot be canceled or edited. If your order has already been processed, you'll be covered under our Return Policy.
My Order Status
Please have the email address you used to place your order and your order number ready to check on the status... click here
Return Policies?
Return Policy
We want you to be satisfied with your purchase. If you are not completely happy, most items may be returned within 30 days of delivery, subject to the conditions below.
Non-Returnable Items
- Clearance or final sale items
- Items that have been damaged or altered
- Excess items ordered that appear to have been ordered "to test"
How to Initiate a Return Request
Click here to log into your Account or click the profile icon above and...
Click here to log into your Account or click the profile icon above and...
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click "Request return" for the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Request return".
Approved Returns:
Once your return request is approved, usually 24-48 hours, we will email you a printable return shipping label and easy step-by-step instructions to guide you through the process. Please note that returns sent without prior approval will not be accepted and also that any abuse of our generous return policy will result in a return request denial. One relatively common example of abuse is ordering several products of the same size "to test" and/or compare then requesting a return of one or more of those items. It is important to highlight that the overall majority of retailers in our industry do not accept returns of opened items. Once these items are opened they cannot be resold and become a total loss.
Refunds
- All approved returns are subject to a 20% handling fee to cover our inspection, processing, and other costs.
- Once your your product(s) are received and inspected, refunds will be issued to the original form of payment less the handling fee
- Please allow 5–7 business days for processing after receipt
Defective Items or Shipping Errors:
If you receive an item that is defective, damaged in transit, or incorrect due to our error, we will make it right.
Please contact us within 3 days of delivery with a description of the issue and supporting photos so we can assist promptly.
For approved claims:
- No handling fee will apply
- Return shipping costs will be covered or a replacement will be shipped at no charge
- Depending on availability, we will offer a replacement or full refund
Please note:
- Manufacturing defects do not include normal wear, misuse, improper installation, or damage caused by laundering or improper care
- Items damaged after use or washing are not considered defective
Exchanges
To get exactly what you want as quickly as possible, we recommend returning your original item and placing a new order for the replacement.
Changes to this Policy
We reserve the right, in our sole and exclusive discretion, to amend, modify, or terminate this Policy, for any or no reason, with or without notice to you. The foregoing will become effective as of the date of posting. In addition, we, in our sole and exclusive discretion, reserve the right to refuse any returns or exchanges for any or no reason, including, without limitation, those returns that would otherwise violate our Terms of Service.
To get exactly what you want as quickly as possible, we recommend returning your original item and placing a new order for the replacement.
Changes to this Policy
We reserve the right, in our sole and exclusive discretion, to amend, modify, or terminate this Policy, for any or no reason, with or without notice to you. The foregoing will become effective as of the date of posting. In addition, we, in our sole and exclusive discretion, reserve the right to refuse any returns or exchanges for any or no reason, including, without limitation, those returns that would otherwise violate our Terms of Service.
Warranty Information?
BedScape Warranties
In the unlikely event that the product does not meet our high standards, BedScape a division of SleepCorp will guarantee to the original purchaser to repair or replace the product against faulty workmanship for the guarantee period.Guarantee periods start from the original date(s) of purchase. In order to make a claim on these guarantees you must retain and present the original purchase receipt for validation.
MAKING WARRANTY CLAIM:
Email Bedscape at info@bedscapebedding.com along with:
- a picture of your receipt
- a picture of the product law tag
- a picture of the front & back of the protector
Protect•A•Bed Warranty
Protect•A•Bed will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
MAKING WARRANTY CLAIM:
- a picture of your receipt
- a picture of the product law tag
- a picture of the front & back of the protector
Serta Warranty
Serta will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
MAKING WARRANTY CLAIM:
Email us at support@nationwidesleep.com along with:
- your order number
- a picture of the product law tag
- a picture of the sheets
- with this information we will reach out to the licensee on your behalf
Beautyrest Warranty
Beautyrest will guarantee to the original purchaser to replace the product against faulty workmanship for the guarantee period. Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
MAKING WARRANTY CLAIM:
Email us at support@nationwidesleep.com along with:
- your order number
- a picture of the product law tag
- a picture of the protector
- with this information we will reach out to the licensee on your behalf
Please allow a few business days for a response and note that we are not the manufacturer, do not make decisions, and cannot process warranty claims.